LUMINA GUT™

Shipping Policy

Effective: October 2026 · BioGrowth Merchants LLC

1. Shipping Destinations & Rates

DestinationRateEstimated Transit
United States — orders under $60$5.953–7 business days
United States — orders $60+FREE3–7 business days
Alaska / Hawaii / Puerto Rico$9.955–10 business days

We currently ship within the United States only. International shipping is planned for 2027.

2. Processing Time

Orders are processed and handed to USPS within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). Orders placed after 12:00 PM ET are processed the next business day.

3. Tracking

Once your order ships, a USPS tracking number is generated. You will receive tracking details via the email address used at checkout. If you haven't received tracking within 3 business days of ordering, contact [email protected].

4. Subscription Orders

Subscription renewals ship automatically every 30/60/90 days based on your plan. You can skip a shipment, pause, or update your address anytime through the billing portal (Account → Manage Subscription) — changes must be made at least 24 hours before your next billing date.

5. Lost or Delayed Packages

If tracking shows "Delivered" but you have not received your package, first check with household members and neighbors, then contact us within 7 days. Claims filed after 30 days from the delivery scan may not be eligible for replacement. We will work with USPS to locate your package or ship a replacement.

6. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses; if the package is returned to us, we will reship at the customer's expense.